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Techtronic Industries Australia Pty Ltd and Techtronic Industries New Zealand Limited provide the following warranty in relation to any Milwaukee product (and any accessory supplied with it) that has been purchased in Australia or New Zealand from Milwaukee Authorised Retailers or via Techtronic Industries Australia Pty Ltd and Techtronic Industries New Zealand Limited direct, or any service that has been supplied by Techtronic Industries Australia Pty Ltd or Techtronic Industries New Zealand Limited.
This Milwaukee product warranty does not apply to any parallel imported product and does not apply to any Milwaukee products that are not purchased from Milwaukee Authorised Retailers.
The period of the warranty will commence from the date of purchase of the product.
This warranty applies when a product is determined by Techtronic Industries Australia Pty Ltd or Techtronic Industries New Zealand Limited to have a defect in its material or workmanship.
See “Section A” below for the “Product Warranty”.
This warranty applies when a service is determined by Techtronic Industries Australia Pty Ltd or Techtronic Industries New Zealand Limited to have included any failure in relation to the service provided.
See “Section B” below for the “Service Warranty”.
The benefits provided to the consumer in this warranty are in addition to other rights and remedies of a consumer under the Australian Competition and Consumer Act 2010 (Australian Consumer Law), the New Zealand Consumer Guarantees Act 1993 and any other laws in relation to the products to which this warranty relates. This warranty:
This warranty is in addition to your consumer guarantees.
For products sold in Australia, this warranty is subject to the Competition and Consumer Act 2010. For products sold in New Zealand, this warranty is subject to the Consumer Guarantees Act 1993.
Our products and goods come with guarantees that cannot be excluded under the Australian Consumer Law and the consumer laws in New Zealand. The consumer is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The consumer is also entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.
Customers are responsible for the care and cleaning of their product prior to sending it to our Tool Inspection/Service Centre. Any product being sent to us must be cleaned.
It is an Occupational/Work Health and Safety risk for our staff to inspect, repair or service a product that has come into contact with a hazardous substance. If we are asked to inspect, repair or service a product that has come into contact with a hazardous substance such as asbestos or silica dust (in our opinion) we may not be able to inspect, service or repair the product. If this is the case, we will inform the Customer and the product will be returned to the Customer.
Techtronic Industries Australia Pty Ltd and Techtronic Industries New Zealand Limited reserve the right to refuse to inspect, repair or service a product which has been exposed to a hazardous substance (in our opinion) such as asbestos or silica dust.
To the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these terms and conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Australian Competition and Consumer Act 2010 and the New Zealand Consumer Guarantees Act 1993) which cannot be excluded, provided that, to the extent that the statute permits. Techtronic Industries Australia Pty Ltd and Techtronic Industries New Zealand Limited are entitled to limit its liability as set out in clause 6 below for a breach of a guarantee, condition or a warranty implied by that statute.
Product presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the product.
The product covered by this warranty will be repaired, during normal business hours, at the premises of Techtronic Industries Australia Pty Ltd, Techtronic Industries New Zealand Limited or an authorised service centre without cost to the consumer for parts and repair labour.
The consumer is responsible for freight costs and insurance costs if the product has to be returned for repair / inspection to Techtronic Industries Australia Pty Ltd, Techtronic Industries New Zealand Limited or an authorised service centre unless the cost of returning, removing or transporting the product is significant.
The consumer must present the sales docket receipt as proof of purchase, and the product, to point of sale, or Techtronic Industries Australia Pty Ltd, Techtronic Industries New Zealand Limited or an authorised service centre.
For Service in Australia the consumer should refer to the Milwaukee website or contact the Australian Customer Support line 1300 645 928 to obtain the nearest authorised service centre.
For Service in New Zealand the consumer should contact Techtronic Industries New Zealand Limited on 0800 645 928 to obtain the nearest authorised service centre.
We may also require further information from you in order to process your manufacturer’s warranty claim, such as your contact details which can include the following:
Techtronic Industries Australia Pty Ltd and Techtronic Industries New Zealand Limited will honour all warranty claims that are submitted by a consumer in accordance with these terms and conditions.
| Product type | Warranty period |
|---|---|
| Cordless lithium-ion power tools, excluding batteries and chargers | 5 (five) years |
| Corded power tools | 3 (three) years |
| Cordless Outdoor power Garden Equipment, Switch Tank Backpack, Heat Gun, Inflator and 1" High Torque Impact Wrench | 3 (three) years |
| Lithium-ion batteries, chargers and Press Jaws | 2 (two) years |
| Cordless lithium-ion powered clothing, excluding batteries and charges | 1 (one) year |
| Switch Tank replacement tanks | 1 (one) year |
| Alkaline Test and Measurement Products, excluding batteries and chargers | 1 (one) year |
| Power tool accessories and attachments, including chucks collets, grinder flanges, drill bits, FIXTEC systems and dust bags | 3 (three) months or as marked on packaging |
| Consumables; chucks, brushes, O-rings, seals, bearings. | 3 (three) months |
| Hole Dozers | RIP GUARD™: Limited* Lifetime Warranty Against Tooth Breakage. |
| Hand Tools, Personal Lighting and Storage | Limited* Lifetime Warranty or as marked on packaging |
Limited* Lifetime Warranty is limited to faulty workmanship and materials. Read more here.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
For service in Australia the consumer should refer to the Milwaukee website or contact the Australian Customer Support line 1300 645 928.
For Service in New Zealand the consumer should contact Techtronic Industries New Zealand Limited on 0800 645 928.
We may also require further information from you in order to process your manufacturer’s warranty claim, such as your contact details which can include the following:
Techtronic Industries Australia Pty Ltd and Techtronic Industries New Zealand Limited will honour all warranty claims that are submitted by a consumer in accordance with these terms and conditions.